All sales made by Heritage Craft (“Seller”) to the Buyer (“Buyer”) are expressly conditioned on Buyer’s acceptance of the following terms and conditions. Seller will not be bound by any terms of Buyer’s Purchase Order or other acknowledgement form that are inconsistent with the terms herein. These terms and conditions may only be amended or waived in writing signed by an authorized representative of Seller. Neither Seller’s commencement or performance nor delivery shall be deemed or construed as acceptance of Buyer’s additional or different terms and conditions.
Order and Order Acceptance
- All purchase orders shall reference these terms and conditions.
- Once the Seller receives the order, Seller will check inventory to ensure everything is in stock.
- Please note that the Seller will only hold the purchase order for 24 hours. If no confirmation from the Buyer is received within that time, the order is considered expired.
- No purchase order shall be binding upon Seller until accepted in writing by Seller, and Seller shall have no liability to Buyer with respect to purchase orders that are not accepted.
- Buyer shall submit purchase orders to Seller in accordance with Seller’s lead times then in effect.
- Once Seller accepts a purchase order, a Sales Order will be issued.
Pricing
- All quoted pricing is valid for 30 days from issuance of quote.
- If the shipment date of the product is not within 30 days of the date of the Sales Order, all prices are subject to adjustment by Seller in accordance with its pricing policies in effect at the time of shipment.
- Changes and adjustments to pricing policy supersede any previous pricing.
- All prices are subject to change without notice.
Sales and Similar Taxes
HCC Cabinetry is a wholesaler and the final seller of a product is responsible for collecting and paying applicable taxes on products purchased because the end consumer will pay sales tax on these items at the point of purchase.
Changes and Cancellation
- After acceptance by the Seller, the Buyer’s order is not subject to cancellation, change, reduction in amounts, or suspension or delay of shipment, except with the Seller’s written consent.
- The Buyer may request changes within the general scope of this contract by written order; however, no changes are effective without Seller’s written consent.
- If changes cause an increase or decrease in cost or time required, an equitable adjustment shall be made by Seller by written Sales Order amendment to the price or delivery schedule, or both.
- Cancelled orders consented to by the Seller are subject to cancellation charges, based upon all expenses incurred by the Seller up to the time of cancellation (including excess inventory of stock items specifically allocated to the Buyer that exceed normal Seller inventory levels for a period).
- Seller may cancel the order if Seller’s costs have exceeded selling price to Buyer, or Seller is unable to provide product due to factors beyond Seller’s control.
- Products held for the Buyer shall be at the risk and expense of the Buyer.
Returns and Exchanges
- Heritage Craft only accepts RTA returns/exchanges in good, reusable conditions and in original packaging within 30 days of sale.
- Assembled, modified or special ordered cabinets cannot be returned or exchanged.
- If HCC shipped the wrong cabinet, HCC will take back the wrong cabinet in any condition.
- All returns and exchanges are subject to inspection and a 25% restocking fee.
- All returns will be reimbursed as credit on the account and will apply to the next order.
- HCC cannot accept returns or exchanges on accessories (Fillers, Moldings, Skins, Panels, Mullion Doors and anything else listed under accessories) due to how easily they can be damaged during the return process.
- The Buyer will be responsible for the return/exchange shipping cost.
Delivery, Shipment, Pick-up and Acceptance
- On average, lead time for RTA (Ready to Assemble) cabinets is 4–6 days and 6–8 days for assembled cabinets.
- Lead time does not include shipping time.
- The Seller reserves the right to extend lead time in case of order changes, backed up orders, receiving inventory days, etc.
- PICK-UP: 8:30 AM and 4 PM, Monday through Friday.
- If no request to expedite the order is made and accepted by the Seller, the pick-up date will be scheduled based on Seller’s lead time.
- The Seller will contact the Buyer once the order is ready; however it is recommended the Buyer calls to confirm the time before picking up.
- Seller shall use reasonable efforts to deliver Products in a timely manner; however, all delivery dates are estimates and deliveries may be made in installments.
- All Products delivered will be packaged in accordance with Seller’s standard practice or mutually agreed upon method and include itemized packing slips.
Limited Warranty – Important
(As stated in Seller’s catalog and website.)
Heritage Craft Cabinetry products are warranted to the original purchaser to be free from defects in materials and workmanship for a period of five years from the date of possession. This warranty obligation is a limited warranty and is for the repair, replacement or credit adjustment of the defective components, but it does not cover the cost of installation, removal, subsequent damage or transportation of the defective products.
Warranty limitations and exclusions
- Not covered if products have been mishandled, misused, abused or improperly installed.
- Not covered for color or pattern change; cracks due to improper storage under extreme temperature/moisture level; accidents after receiving; on-site alterations; or normal wear and tear.
- Does not apply to products used in conjunction with the cabinetry (such as counter-tops, appliances or plumbing fixtures).
- Natural wood characteristics vary; mineral streaks and knots are not considered defects.
- Color variations and color softening are natural occurrences; new/replacement cabinets may not match display samples or existing cabinets and are not considered defects.
- Mitered door joints may react to environmental conditions; gaps between door joints due to environmental factors are not subject to replacement.
- With normal wood movement and climate changes, cracks may appear between joints or panel lines; these are normal occurrences and not covered.
- Cabinet doors that are warped must be allowed to hang through one full heating season (i.e. through full summer) before replacement will be considered.
- Doors warped not exceeding ¼” do not meet normal material expectation and are not covered under this warranty.
- If a warranty claim is filed for a discontinued or unavailable item, HCC will replace the part(s) with a new part(s) of the same style or a similar style currently offered.
- HCC cannot be held responsible for not being able to match replacement with originally installed products. (Flooring and Countertops have separate warranty policies.)
Warranty Claims: Delivering Damage Claims
- All items must be inspected immediately upon receipt for any visible damage.
- Any damage to the items or missing packages must be noted on the carrier’s freight bill and submitted directly to the carrier.
- Customers are strongly recommended to open all boxes within 10 days of delivery; any concealed damage or errors shall be made by the Buyer in writing to customer service (a clear photo may be requested).
- Failure to make any claims accordingly shall constitute an irrevocable acceptance of the goods and no claims will be accepted 10 days after delivery.
- Any damage claims must be made prior to assembling and installation.
- After damage is verified, replacement will be arranged within 7 days of the claim made.
Manufacturing Defect Claims
- Manufacturing defect claims cannot be made directly to Heritage Craft from the final purchasing group.
- The purchaser must contact the original distributor, dealer or independent contractor where the purchase was made from.
- The distributor, dealer or independent contractor will obtain the right to decide the necessity on filing claims and forwarding information in writing to Heritage Craft.
- If the original distributor, dealer or independent contractor no longer exists as a business entity, submit the claim in writing with proof of purchase directly to Heritage Craft.
- Heritage Craft reserves the right to determine the most cost effective and efficient method to correct defective item. Heritage Craft and its manufacturer determine what is “defective” not the customer.
- If a manufacturing defect occurs within the terms and conditions of this warranty, Heritage Craft will replace the defective item within 7 days after the claim is processed.
Notice to Consumer Buyers
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
JAN. 2025 (effective until further revision)